Frequently Asked Questions
Everything you need to know about your Filling Pieces experience.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by region. Once shipped, you will receive a tracking number via email.
How do I return my order?
You can return your items within 14 days of delivery. Products must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate a return request.
How do I determine my size?
Filling Pieces footwear often fits slightly large. We recommend sizing down one full size from your regular athletic shoe size. Please refer to our detailed Size Guide on each product page for specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various regional payment methods such as iDEAL and Klarna.
Where are Filling Pieces products made?
Our products are designed in Amsterdam and handcrafted in Portugal using premium Italian leathers and high-quality materials to ensure long-lasting durability.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we can only make changes or cancellations within a very short window after the order is placed. Please contact our support team immediately for assistance.